We strive to create each handmade piece with the utmost care and attention to detail, which can take some time. Please allow up to 4-6 weeks for the creation of a MOURÈNNE dress and 2-3 weeks for accessories. Keep in mind that any delays in providing measurements may hold up the process, so we recommend submitting them as soon as possible.
The turnaround time for a Design Your Own MOURÈNNE garment is approximately 8 weeks. However, delays in email communication can hold up the design and production process. If you are able to provide measurements and selections in a timely manner, we can create your custom garment within the estimated time frame.
If you are having trouble measuring your child, we recommend you visit our sizing page, which provides detailed instructions on how to measure your child accurately. However, we understand that measuring can be difficult, so if you need further assistance, please don't hesitate to contact us. We are always happy to help you through the measuring process to ensure the perfect fit for your child.
To care for your MOURÈNNE garment, we highly recommend using a reputable dry cleaner that specializes in cleaning couture garments made from silk and has experience with permanent beading. Be sure to confirm that the dry cleaner you choose can handle the specific needs of your MOURÈNNE dress to avoid any damage. Each garment comes with a special hang tag with care instructions for your reference.
Exchanges and refunds are only available for faulty items that cannot be rectified. If a fault is identified, we take full responsibility for rectifying the issue. Custom-made items are non-refundable due to their unique production process. For more detailed information on our return policy, please visit our returns page.
We are always looking for talented and passionate individuals who share our values and vision for creating exquisite garments. If you're interested in becoming a part of the world of MOURÈNNE, we invite you to visit our careers page.
Once you have submitted your measurements, we immediately begin crafting your piece. Any desired changes should be communicated to us prior to providing your measurements. We encourage you to reach out to our team at [email protected], and we will do our best to accommodate your request.
We ship to a wide range of countries using FedEx, UPS, and DHL. If one of these carriers can deliver to your country, we can ship to you. Please note that any applicable customs duties, taxes, or import fees will be the responsibility of the customer. These charges are determined by your country's customs regulations and are separate from the shipping fees. If you have any concerns about shipping to your specific location, please reach out to our customer service team, and we will do our best to assist you.
In addition to accepting all major credit cards, we also offer PayPal, which allows you the flexibility to split your payments or choose from various financing options.